Privacy & Cookies
Professional services delivered with clarity, quality, and a commitment to doing things properly.
Speak to AXERA today.
Whether it is fire, security, compliance or training support, tell us what you need and we will guide you to the right next step.
Privacy & Cookie Policy
AXERA Group Ltd respects your privacy and is committed to protecting personal data. This Privacy & Cookie Policy explains how AXERA may collect, use, store, share and protect personal data when you use the website, contact AXERA, request services, book training or otherwise interact with AXERA.
1. Who We Are
AXERA Group Ltd is the controller of personal data processed in connection with this website and AXERA’s services. You can contact AXERA using the details shown on the Contact Us page.
2. Scope of This Policy
This policy applies to personal data collected through the website, contact forms, quote requests, emails, telephone calls, bookings, training administration, service delivery, business communications and customer relationships.
3. Personal Data AXERA May Collect
AXERA may collect personal data including your name, organisation, role, email address, telephone number, postal address, enquiry details, booking details, training delegate details, attendance records, service records, payment information, communication records and website usage information.
4. Information You Provide
You may provide personal data when completing a form, requesting a quote, booking training, making an enquiry, entering into a contract, attending a course, providing site information, sending documents or otherwise communicating with AXERA.
5. Information Collected Automatically
When you use the website, technical information may be collected automatically. This may include IP address, browser type, device information, pages visited, time spent on the website, referral source and cookie information.
6. How AXERA Uses Personal Data
AXERA may use personal data to respond to enquiries, provide quotations, deliver services, arrange appointments, administer training, issue records, manage accounts, process payments, maintain customer records, improve services, operate the website and comply with legal obligations.
7. Lawful Bases for Processing
AXERA processes personal data where necessary to take steps before entering into a contract, perform a contract, comply with legal obligations, pursue legitimate interests, protect legal rights or where consent has been given.
8. Contractual Processing
Where you request services, book training or enter into an agreement, AXERA may process personal data needed to provide quotations, deliver services, manage bookings, communicate with you and administer the contract.
9. Legitimate Interests
AXERA may process personal data for legitimate business interests including responding to enquiries, managing customer relationships, improving services, maintaining records, securing the website, preventing misuse and communicating with business contacts.
10. Consent
Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent will not affect processing carried out before consent was withdrawn.
11. Marketing Communications
AXERA will only send marketing communications where permitted by law. You may opt out of marketing communications at any time using the unsubscribe method provided or by contacting AXERA.
12. Sharing Personal Data
AXERA may share personal data with trusted suppliers, subcontractors, trainers, IT providers, website providers, payment providers, professional advisers, insurers, regulators, authorities or other parties where necessary and lawful.
13. Service Providers
Third-party service providers may process personal data on AXERA’s behalf. AXERA will take reasonable steps to ensure appropriate safeguards are in place with service providers where required.
14. Legal and Regulatory Disclosure
AXERA may disclose personal data where required by law, regulation, court order, insurance requirements, professional obligations or where disclosure is necessary to protect rights, safety or security.
15. International Transfers
Where personal data is transferred outside the United Kingdom, AXERA will take steps designed to ensure appropriate safeguards are in place where required by applicable data protection law.
16. Data Security
AXERA uses reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No system can be guaranteed completely secure.
17. Data Retention
AXERA keeps personal data only for as long as necessary for the purposes for which it was collected, including service delivery, legal, regulatory, accounting, insurance, training record and business administration requirements.
18. Your Rights
You may have rights to request access to personal data, correction of inaccurate data, erasure of data, restriction of processing, objection to processing, data portability and withdrawal of consent where processing is based on consent.
19. Exercising Your Rights
To exercise your rights, contact AXERA using the details on the Contact Us page. AXERA may need to verify your identity before responding to a request.
20. Complaints
If you are concerned about how AXERA handles personal data, please contact AXERA first so the matter can be reviewed. You also have the right to complain to the UK Information Commissioner’s Office.
21. Cookies
Cookies are small files placed on your device. AXERA may use essential cookies to operate the website and optional cookies for analytics, performance, functionality, embedded content or security where applicable.
22. Essential Cookies
Essential cookies support core website functionality such as security, page loading, form operation and user preferences. These cookies may be necessary for the website to function properly.
23. Analytics and Performance Cookies
Analytics or performance cookies may help AXERA understand how visitors use the website, which pages are visited and how the website can be improved. These cookies may be provided by third-party analytics services.
24. Functional and Third-Party Cookies
Functional cookies may remember choices or support enhanced features. Third-party cookies may be set by embedded services such as maps, videos, forms, analytics, security tools or external platforms.
25. Managing Cookies
You can manage or block cookies through browser settings. If a cookie banner or preference tool is available, you can use it to manage choices. Blocking some cookies may affect website functionality.
26. Links to Other Websites
The website may contain links to other websites. AXERA is not responsible for the privacy practices, security or content of third-party websites.
27. Children’s Data
The website and services are not intended to collect personal data from children without appropriate authority. Where training delegate information is provided, the client must ensure it is provided lawfully.
28. Updates to This Policy
AXERA may update this Privacy & Cookie Policy from time to time. The latest version will be published on the website.
29. Contact
If you have questions about this policy or how personal data is handled, please contact AXERA using the details on the Contact Us page.